Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Our return policy applies to all products on our site excluding custom Diamond Paintings..
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For our Diamond Painting Kits, this means unopened from all of its original packaging.
We understand shopping online can be difficult and sometimes you may not be happy with your decision to purchase. If you ordered from us and received it but then changed your mind, we'll take it back with no questions asked.
To complete your return, we require a receipt or proof of purchase.
Please contact us at firstname.lastname@example.org to see if you are eligible for a return.
We will get back to you in 24-48 hours and if you qualify for a return, our team will give you an RMA and after that you may ship your product back to us and we will issue you a full refund. Reference our returns address below.
If we accept to process your return you will be responsible to cover the shipping when returning your product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
DO NOT ship your product without receiving an RMA from our support team. Once you've received your RMA, please ship your product to our return address as listed below:
Bendoreliu al. 6-11, Vilnius, Lithuania, LT-14196