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COVID-19 Pandemic Update:
25 March: We are unable to ship from EU stock as the lock-down to contain virus.
Expedited Shipping [Dedicated Flights]: Due to very low international air traffic, we arranged shipping through dedicated flights. Orders will reach destination country in 10-15 days. From that point, deliver will depend upon local situation. If your place is not under lockdown, your national customs clearance department is working efficiently and your local postal service is working at full strength, you will receive order in next 1-5 days. Please Note that Expedited Shipping is not available for Special Diamond Painting Kits.
1. Dispatching of all orders from our overseas partner's warehouse will be normal to all countries except the ones where flights are not available.
2. Delivery of orders will depend upon your national postal service. If your national postal service has suspended operations temporarily, delivery might be delayed.
3. All orders that are fulfilled can not be cancelled. All orders that are shipped out can not be cancelled.
4. Normal delivery time is 15-30 days to most countries however, we can not control delays due to COVID-19.
Delivery might be delayed by 2-4 weeks.
Estimated Delivery Time:
|United States||8-25 days|
|United Kingdom||10-25 days|
|Finland, Sweden, Norway||12-25 days|
|France, Netherlands||10-25 days|
|Rest of the World||
* Logistics, Custom clearance, holidays and unexpected events can cause the orders to deliver later than estimated time.
* Please note that some African countries can take 45-65 days to deliver the orders.
Our normal dispatch time is 24-48 hours.
Dispatch time can be extended up to 7 days in case of custom kits and products out of stock.
Our Avg transit time is 14.9 days.
Transit time of 4% of our orders is 7 days.
Transit time of 60% of our orders is 7-15 days.
Transit time of 34% of our orders is 15-30 days.
Transit time of 2% of our orders is 30+ days..
* Orders still in transit can not be cancelled. If you want to return the items then you can proceed to return after receiving the products. Please contact us through email for return address.
* Custom paintings can not be returned or refunded. Please choose your custom painting size according to your custom photo carefully.